HOW DO I RETURN MY ORDER?

Please complete and fill up the ‘Return Form’. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.

Kindly print it and attach it during postal / in-store return.

A) Postal Return
You can return your order to our management office,

EVO Optometry Sdn. Bhd.
No. 36-1, Jalan Cheng Indah 8,
Taman Cheng Indah,
75260, Melaka.

Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. EVO Optometry is not responsible for any loss / damage of a returned parcel.

B) In-Store Return
Alternatively, you may also return your order to any of our retail store below:

Retail Store	Retail Store Address
Evo Optometry Taman Cheng Indah	No. 36, Jalan Cheng Indah 8, Taman Cheng Indah, 75260, Melaka.
Evo Optometry Tesco Melaka	Lot G18, Tesco Melaka Cheng, No.1, Jalan Inang 3, Taman Paya Rumput, 75460 Utama, Melaka.
Evo Optometry Mydin Mall	Lot GB-01, Mydin Wholesale Hypermarket No. 12, Mydin Mall MITC , Hang Tuah Jaya, 75450 Ayer Keroh, Melaka.

WHEN WILL I GET MY REFUND?
Our team will contact you and arrange for refund once you’ve submitted the Return Form.

Please refer to the table below for standard processing time of refund to your bank account / credit card.

Payment Method (at the time of purchase)	Bank Processing Time (after refund has been processed by EVO Optometry)
Credit card / Debit card	14 working days (depending on your bank)
Online Banking	7 working days (depending on your bank)
Store Credit	2 working days