We provide this warranty exclusively to our customer. Why? Because we are so confident that you will be satisfied with the prescription, glasses and frames you receive from us! All eyeglass frames carry a one-year warranty against manufacturer defects.
Frames: If any part of your frame breaks due to a manufacturer's defect, we will repair or replace the defective part or frame one time at no charge for one year from the date of purchase. Please note that replacement of frames and determination of misuse or defect is up to the discretion of In Evo Optometry. If your eye doctor finds it necessary to change your prescription, we will remake your prescription one time only
Eyewear purchased at Evo Optometry will be adjusted and repaired at no cost for as long as you own the eyewear. Please note that we cannot be responsible for damage to eyeglasses older than one year while attempting to adjust or repair.
The Protection Plan covers:
- Broken or damaged frame
- Excessive scratches on lens or frame
- Repairs and maintenance for one year
- Unlimited use for one year from original date of eyewear purchase
Lenses: If your lenses appear to be defective for any reason, due to a manufacturer's defect, we will replace the defective lens one time only .The same replacement/warranty policy applies to coatings that appear to be defective as well. Abused lenses will not be warranted.
Refunds, Exchanges, Returns: Frames can be returned in new condition within 30 days for an exchange or refund. Lenses can be exchanged within 30 days one time only. Lenses will not be refunded as they were made as prescribed and have been customized to your specifications.